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Warranties will be given for failure of goods when due to a manufacturing defect but not if goods are damaged due to improper handling or use. Replacement or repair will be determined in accordance with the Australian Consumer Law – major & minor failure.

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If incorrectly ordered / no longer required Pool and Spa Direct will not accept the return of parts if : 
- The item was a special order; this includes pool covers, thermal spa covers, heatpumps, gas heatersand solar heating kits.
- An electrical / electronic component that shows signs of having been fitted / used.  
- A product shows signs of installation or use as they cannot be resold as new.  

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Products may be returned because they are: incorrectly ordered, no longer required, have become faulty or damaged in transit to you. 

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