If incorrectly ordered / no longer required Pool and Spa Direct will not accept the return of parts if :
- The item was a special order; this includes pool covers, thermal spa covers, heatpumps, gas heatersand solar heating kits.
- An electrical / electronic component that shows signs of having been fitted / used.
- A product shows signs of installation or use as they cannot be resold as new.
EMAIL IMAGES OF ALL PARTS REQUIRING IDENTIFICATION DO NOT PHSICALLY SEND ANYTHING TO US AS YOU MAY NOT HAVE IT RETURNED TO YOU
It is your responsibility to determine that the part ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required. Pool and Spa Direct staff are happy to assist in identifying parts via emailed images, but cannot be held responsible for misidentifying your part where images / information supplied prohibit positive ID or an alternate possible match to an obsolete part is suggested. We will provide emailed links to the part suggested for YOU to confirm identification prior to ordering. If you don’t want to take the risk of ordering an incorrect part, please employ a local competent pool or spa technician to identify and carry out repairs.