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Return Policy

Pool and Spa Direct offer 30 day refunds on all purchases
In the unlikely event that your are not satisfied with the product you have purchased from Pool and Spa Direct, you can return it to us within 30 days of the purchase date for refund or store credit.
You must contact us within 30 days of purchase to obtain RAN (Return Authority Number) in order to return the item.
The returned item has to be in unused in its orginial condition and in original packaging.
Shipping costs are not refundable.
All items attract 30% restocking fee.*
Customer is responsible for the return freight costs.*
Once we receive the returned item we will refund your payment within 5 business days.
For any questions about our contact us on 1300 883 907 or submit an inquiry through our “Contact Us” form...
* For faulty, incorrectly supplied or damaged items restocking fee is not applicable and return freight costs are covered by Pool and Spa Direct.

Refund Policy 

Pool and Spa Direct will only refund payments made if the order has not yet been dispatched or if Pool and Spa Direct has sent the incorrect product.  We will organise return freight at our expense if we have dispatched incorrectly the either refund monies or dispatch the correct goods if still required.
If a customer has ordered the incorrect product or changed their mind, Pool and Spa Direct will not be liable and no refunds will be made. We will however exchange the item with another stocked item of their choice as long as the item is in tact and is in it's oroginal packaging. Please note that customers will be responsible for all  postage and handling costs in this instance.
In the event that Pool and Spa Direct agrees to a refund any unwanted item, there will be a 30% restocking fee.
Please do not hesitate to contact us if you have any questions.


Pool and Spa Direct freight all of our products over $200 free to Brisbane, Gold Coast, Sunshine Coast and Northern rivers free unless otherwise marked in the product page.

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Payment Policy

Pool and Spa Direct use Paypal as our secure online payment gateway.  As well as paying via Paypal you can also pay using Visa, MasterCard.


We ship all goods via Australia post, Startrack Express, Couriesr Please or Fastway couriers. We endeavour to protect all goods against damage. All products over $200 are shipped free to Brisbane, Gold Coast, Sunshine Coast and Northern Rivers unless otherwise mentioned on the product page (eg- Sand filters).

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All warranties tart from date of supply from Pool and Spa Direct, NOT date of installation unless stated below:   Davey, Zodiac, Maytronics, crystal Clear, Hayward, Onga and Astral pool warranties are  the responsability of the manufacturer unless otherwise mentioned on the product page or documentation. 

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